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Channel Management Software

Do you experience channel conflict?

Confusion for both your customers and indirect sales agents frequently result. Channel conflict usually occurs when multiple indirect sales agents attempt to offer products or services to the same customer. Sales cycles can slow or be impeded, and management time is consumed resolving the conflicts.

EcoSoft 2.5 is a channel management software designed to end conflict before it starts. At the heart of the system EcoSoft 2.5 automatically confirms account availability. Your entire ecosystem - external sales agents, lead generation companies and partner account managers can use EcoSoft 2.5 to automatically and reliably reserve accounts.

How does the channel management solution automated process work?

1. Determine Availability. A user searches the account list to determine availability.
2. Reserving Prospects. Business rules insure that only unreserved accounts appear in the available list. An available account list is sourced from your CRM system or can created by you and maintained within EcoSoft 2.5
3. Reservation Requests. If the customer account is available for assignment, the user selects the account and the specific campaign (if applicable) they want to reserve.
4. Completing Documentation. Other info required to complete the reservation request (projected completion date of the engagement, the channel company account manager and the partner company contact for this engagement) are also entered.
5. Confirming Reservation Request. Once this info is gathered an email workflow through EcoSoft 2.5 channel management software is triggered to the Partner Account Manger to confirm the account reservation.
6. Registration Notification. The reservation request also appears in the Partner Account Manager
   My Approvals screen. Once the account manager approves the request it’s reserved.
7. Performance Control. A key benefit of EcoSoft 2.5 are the tools to measure partner performance, including time limits, for each approved account or campaign registration. Accounts can easily be identified to be reassigned for non-performance.

Managing Channel Conflict

The leading Gorllla Toolz channel management solution, EcoSoft 2.5 was developed to formalize the way sales and marketing campaigns are used to service customers within their specific channels. Our channel management software will give you the ability to streamline your sales, marketing and service programs so that you can support your target audience the best way possible. When initially implementing channel management software for your customer base, it is always a best practice to explore all previous interactions with that customer. This includes past requests, sales numbers, buying patterns, sales closing methods, and other interactions and exchanges in order to customize the right channel management solution suited to meet their needs.

Benefits of a Channel Management Solution

Many organizations are stretched thin in having to interact with several departments, industries, and partners. This leads to inefficiency, unless of course there is an effective way to monitor everything. Ecosoft 2.5 is a channel management software designed to help you and your sales team manage all of your channel management initiatives. You will be able to track all of your accounts, clients, partners, and leads with ease and from one location. Ultimately, our clients find that they are able to increase channel revenue through our channel management software solution and can more effectively build partner relationships and loyalty by means of quicker response techniques, intuitive channel management, automating activities, and much more.

Want to learn more about channel conflict? Download this whitepaper from Frank Lynn & Associates entitled "How to Tell When Channel Conflict is Destructive"

Curious how EcoSoft 2.5™ channel management software can help you to reliably manage channel conflict and streamline the indirect sales process? Email sales@gorillatoolz.com today.